Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, it may not be eligible for a return. You must initiate the return process within 30 days of receiving your order. If you exceed this timeframe, we may not be able to accommodate your return request.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days. If your return is approved, we will provide you with instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or design, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. Once we process your return, you can proceed with your new order.
Damaged or Defective Items
If you receive a damaged or defective item, you must notify us within 7 days of receiving the product. Please include photos of the damage or defect in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential for resolving issues with damaged or defective items.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 3 business days for a response, as all communication is handled via email only.